What Are The Top 10 Insurance Software for Streamlined Policy Management and Customer Experience

The insurance industry is rapidly evolving, driven by digital transformation, shifting customer expectations, and increasingly complex compliance requirements. To keep up with this change, insurers, agents, and brokers are turning to insurance software to modernize operations, improve customer experience, and gain valuable business insights. From underwriting and policy administration to claims processing and customer engagement, the right software can optimize workflows and boost productivity.

In this guide, we explore the Top 10 Insurance Software solutions that are shaping the future of insurance services worldwide. These platforms help both established insurers and emerging insurtechs remain agile and competitive in a fast-paced environment.

1. Guidewire InsuranceSuite

Guidewire InsuranceSuite is one of the most comprehensive core systems used by property and casualty (P&C) insurers globally. It offers a modular set of tools covering policy administration, billing, and claims management—all integrated into a unified platform.

Designed for scalability and flexibility, Guidewire allows carriers to accelerate product launches, streamline underwriting, and deliver seamless customer service. It also supports AI, machine learning, and advanced analytics to drive smarter decisions.

Key Features:

• End-to-end policy lifecycle management
• Automated claims handling and fraud detection
• Billing and payment processing integration
• Cloud-native deployment options

2. Duck Creek Technologies

Duck Creek Technologies offers cloud-based, low-code software solutions for P&C insurers, enabling rapid digital transformation. Its suite includes modules for policy, billing, claims, and rating—all accessible via its SaaS platform, Duck Creek OnDemand.

Duck Creek stands out for its modern architecture and flexibility. Insurers can launch new products faster, automate workflows, and improve customer experiences with intuitive, scalable tools.

Top Benefits:

• API-first architecture for seamless integration
• Low-code configuration for business agility
• Advanced analytics and data visualization
• Support for omnichannel customer engagement

3. Applied Epic

Applied Epic is a widely adopted insurance agency management system designed for independent agencies and brokerages. It centralizes customer data, automates workflows, and supports a wide range of lines—including personal, commercial, and benefits.

Known for its robust integration ecosystem, Applied Epic empowers agencies to improve productivity, maintain compliance, and deliver personalized customer service. It’s ideal for those seeking to scale their operations with a single, cloud-based system.

Core Features:

• Client and policy management tools
• Automated renewals and document storage
• Reporting and business intelligence dashboards
• Integration with eSignature, CRM, and quoting platforms

4. Insly

Insly is a user-friendly insurance management software tailored for brokers, MGAs (Managing General Agents), and insurers. It simplifies policy administration, claims processing, and accounting in one cloud-based platform.

Insly allows users to set up custom workflows and white-label portals, making it easy to adapt to niche insurance markets. Its intuitive interface and quick implementation time make it popular among small and mid-sized agencies.

Notable Features:

• Policy issuance and commission tracking
• White-label portals for agents and clients
• Integrated accounting and invoice management
• Easy-to-use reporting and audit tools

5. EZLynx

EZLynx is a comprehensive software solution for independent insurance agencies that combines comparative rating, customer relationship management (CRM), and agency management. It streamlines client onboarding, quoting, and policy servicing.

The software excels in real-time comparative quoting for personal and commercial lines, making it easy for agents to find the best rates. With built-in marketing automation and client portals, EZLynx enhances both back-office efficiency and customer satisfaction.

Main Advantages:

• Real-time comparative rating engine
• Integrated CRM and communication tools
• Automated email campaigns and reminders
• Client self-service portals

6. Salesforce Financial Services Cloud (Insurance)

Salesforce Financial Services Cloud offers specialized insurance features tailored to life, health, and P&C carriers and brokers. Built on the Salesforce CRM platform, it provides a 360-degree view of customers, enabling personalized engagement and smarter selling.

The platform supports policyholder onboarding, lead tracking, and case management with AI-powered insights. Salesforce’s insurance-specific capabilities make it a powerful tool for organizations looking to align sales, service, and marketing.

Why Choose Salesforce for Insurance:

• Customizable dashboards and workflow automation
• Omni-channel communication with clients
• AI-powered recommendations and lead scoring
• Integration with third-party quoting and claims systems

7. Sapiens CoreSuite for Insurance

Sapiens CoreSuite for Insurance is a digital core solution designed to serve life, pension, property and casualty, and reinsurance providers. It offers flexible modules for policy administration, claims, billing, and customer engagement.

Sapiens focuses on enabling digital transformation through configurable workflows, scalable architecture, and advanced analytics. Its global reach and multi-language, multi-currency support make it ideal for multinational insurers.

Core Capabilities:

• Full lifecycle policy and claims management
• Digital engagement tools for customers and agents
• Regulatory compliance and audit trails
• Real-time business insights and reporting

8. BriteCore

BriteCore is a modern, cloud-native insurance platform built for small to mid-sized P&C insurers. It offers modules for core administration, including policy, billing, and claims, as well as agent portals and reporting dashboards.

BriteCore’s platform is designed for speed, automation, and scalability. It provides flexible product configuration and open APIs for integration with external services, making it a great fit for insurers focused on innovation.

BriteCore Highlights:

• Cloud-native deployment with automatic updates
• Configurable workflows and product definitions
• Policyholder and agent self-service portals
• Integrated analytics and reporting tools

9. Tango Insurance Suite

Tango is a cloud-based insurance platform designed to manage the entire insurance lifecycle, from quoting to claims. Suitable for MGAs, carriers, and reinsurers, it offers high levels of configurability and automation to reduce operational complexity.

Tango helps insurers bring new products to market quickly and supports compliance through built-in controls. It is used across various lines of insurance and supports API-driven integration with third-party systems.

Top Features:

• Multi-line and multi-state policy administration
• Workflow and rules engine for automated processing
• Claims intake and adjudication tools
• Underwriting and rating configuration

10. NowCerts

NowCerts is a cloud-based insurance agency management system designed for independent insurance agencies. It helps agents manage customer data, automate tasks, and handle document storage and certificate issuance efficiently.

NowCerts is known for its affordability, ease of use, and integration with third-party rating and CRM systems. It includes detailed reporting and task management tools, making it a valuable tool for small to mid-sized agencies.

Key Tools in NowCerts:

• Certificate of insurance (COI) automation
• Policy tracking and renewal notifications
• Agent productivity and task reporting
• Integration with rater systems and VoIP platforms

Conclusion

As the insurance landscape continues to evolve, leveraging the right software is essential for operational efficiency, customer satisfaction, and sustainable growth. The platforms featured in this guide offer a broad spectrum of capabilities—from policy and claims management to CRM and analytics—designed to support insurers, brokers, MGAs, and agencies of all sizes.

Whether you’re a startup insurer aiming for digital agility or an established carrier streamlining legacy systems, these top 10 insurance software solutions provide the tools necessary to stay competitive, compliant, and customer-focused. Selecting the right software can ultimately transform your organization’s ability to innovate, serve clients, and adapt in a fast-changing industry.